You can use the Partners helpdesk phone line to report anything that is broken, whether it's your Mac, one of our servers, or a piece of software.
If what you are calling about is not an emergency, or you are calling about other DFCI Research Computing services, please submit a web ticket through the Partners Online Help Desk page.
Keep the request simple -- the web page is not designed for detailed explanations. If we need further clarification or if the request is complex, one of our staff will get back in touch with you. Please indicate how and when we can reach you. We are actively investigating alternative methods for you to request service, but for now, this is a viable way for us to all know what's been requested.