Getting Help From Research Computing

You can use the Partners helpdesk phone line to report anything that is broken, whether it's your Mac, one of our servers, or a piece of software.    

If what you are calling about is not an emergency, or you are calling about other DFCI Research Computing services, please submit a web ticket through the Partners Online Help Desk page.

Keep the request simple -- the web page is not designed for detailed explanations. If we need further clarification or if the request is complex, one of our staff will get back in touch with you.  Please indicate how and when we can reach you.   We are actively investigating alternative methods for you to request service, but for now, this is a viable way for us to all know what's been requested.


ZIP file attachments to be blocked by Partners Email

As a result of the enormous number of destructive zip files that have been sent to Partners users in the last few days, they have decided to block all attached zip files.   We hope that in the future there can be a little more granularity to this process, such as blocking messages if an attached zip file contains a destructive file of type ".scr"  or ".exe"  To send a zip file to a user, you can use transfer.dfci.harvard.edu, which will securely send the zip attachment for you.


[ RESOLVED ] MAJOR DISRUPTION OF TWO MAJOR RESEARCH COMPUTING SUBNETS AT 20 OVERLAND DATA CENTER

Starting some time around 9:00 this morning we lost connectivity with two major subnets in the 20 Overland data center --
172.24.220.X and 172.24.224.X.   Those subnets contain the majority of our storage servers ... it's a very long list.
We are reaching network engineering to to resolve.   Systems came back on line approximately 9:55.    
The cause was a tripped circuit breaker which killed the power to several racks in one of the rows of servers.


WARNING -- DANGEROUS EMAILS with subject "your documen"

If you receive an email with the subject “your documen”  it will have a

malicious zip file attached.  ...  DO NOT OPEN this email.

[ IF YOU HAVE ALREADY OPENED THE ATTACHMENT

(not just the email but the actual attachment), please call the helpdesk immediately.

Disconnect your computer from the network. ]

Again, what you should do is this: Just delete the email.  Click "READ MORE" FOR DETAILS


Remote Access to PeopleSoft over ssl (https) ends

We received the following message from Partners IS concerning access changes
to PeopleSoft.   The message applies to both Partners and DFCI PeopleSoft, Financials and HR:
 
Due to security concerns access to PeopleSoft over the internet has been disabled.
Access to PeopleSoft is available to employees connected to the Partners network
using an onsite workstation or remotely via VPN.


Harvard Technology Products sales shutting down 10/31

[ FROM PARTNERS AND OTHER SOURCES ]
On Wednesday, October 1, Harvard announced to their community that they will be exiting the retail sales and services business and will be shutting down operations of Technology Products & Services on October 31, 2014.  For the past 25 years, we have depended upon TPS as the primary source for purchasing Macs, iPads, PC's and academic software. 


Quotas to be instituted for data management on Research Computing Isilon storage cluster

The primary purpose of the Isilon cluster is to serve as the analysis target for our HPC compute cluster.   DFCI-RC now manages a petyabyte-scale storage server for distribution of analysis results, and 6 250 terabyte-scale servers for lab data and data mirroring.

As part of DFCI Research Computing's plan to provide appropriate storage for user data, we are implementing a quota system on our Isilon storage cluster.  


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